Bulwark Technologies LLC


Unified Observability & IT Service Management Platform

Motadata is a comprehensive IT operations and analytics platform that offers a wide range of solutions to optimize and streamline IT performance. It is designed to help businesses and organizations effectively manage their IT infrastructure, network, security, and applications. Its AI-powered solutions allow for faster troubleshooting, reduced downtime, and improved cost-efficiency.

Authorised Distributor for Motadata ServiceOps and AIOps

Motadata AIOps brings forth the transformative capabilities of artificial intelligence and machine learning, enabling organizations to gain deep insights into their IT infrastructure. Motadata ServiceOps is designed to enhance the delivery and management of IT services with a holistic view of service operations, enabling organizations to achieve unparalleled levels of control and visibility. This remarkable platform caters to on-prem, cloud, and hybrid IT infrastructures, elevating operational efficiency.

Bulwark Technologies is an authorised value-added distributor for Motadata ServiceOps and AIOps solution

Bulwark Technologies is an authorised value-added distributor for Motadata ServiceOps solution. Motadata ServiceOps is an ITIL compliant ITSM platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that empowers IT organizations to rapidly adopt changes across People, Processes, and Technology to significantly improve the meantime to respond to service and incident requests

Motadata AIOps Platform

Empowering IT Teams with Artificial Intelligence

Motadata AIOps harnesses the power of advanced artificial intelligence and machine learning algorithms to discern intricate patterns and detect anomalies within IT data. With this unparalleled ability, IT teams can swiftly identify and resolve issues satisfactorily before they manifest as disruptive obstacles to seamless business operations.

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Motadata AIOps Modules

Unleashing the Potential of Motadata AIOps Modules. Motadata AIOps is comprised of three robust modules, each serving as a cornerstone of efficient IT management


Infrastructure Monitoring

Experience real-time monitoring prowess with Motadata Infrastructure Monitoring. This all-encompassing module ensures continuous vigilance over vital components such as network devices, servers, applications, and cloud deployments. Business operations remain unaffected and agile by enabling prompt issue identification and resolution


Network Observability

Achieve unparalleled visibility into your network infrastructure with Motadata Network Observability. Gain comprehensive insights into devices, applications, and traffic, empowering IT teams to detect and address network-related challenges while maintaining seamless connectivity promptly.


Log Analytics

Centralize your IT logs with Motadata Log Analytics. This indispensable module facilitates expedited issue identification by providing a robust repository for logging data. Efficient search and analysis capabilities enable swift problem resolution, optimizing operational efficiency

Motadata ServiceOps Platform

Empowering Service Delivery Excellence

Motadata ServiceOps is an all-encompassing IT Service Management (ITSM) platform propelling IT teams towards unparalleled service delivery excellence. Its comprehensive suite of modules revolutionizes essential IT processes:

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Motadata ServiceOps Module

Motadata ServiceOps includes Three Modules: Service Desk, Asset Manager, and Patch Manager to Help Streamline your Business Processes.

Seamlessly track and manage IT assets with Motadata Asset Management. This indispensable module empowers IT teams to monitor and control hardware, software, and licenses effortlessly, ensuring optimal alignment with organizational needs.

Fortify your security posture through the automated capabilities of Motadata Patch Management. This module facilitates the seamless application of security patches to IT assets, mitigating risks of data breaches and reinforcing system integrity.

Elevate customer support with the Motadata Service Desk, the ultimate single point of contact for IT users to submit tickets, requests, and incidents. IT teams swiftly resolve queries by streamlining issue resolution processes, enhancing overall efficiency and customer satisfaction

Motadata ServiceOps Features

Incident Management

IT Incident Management software enables you to streamline your ticket resolution process with proactive ticket management, smart automation, and multi-channel support. 

Problem Management

Motadata ServiceOps ITSM Platform’s Problem Management can help you Reduce Repetitive Disruptions Occurring in the IT Infrastructure and Improve Customer Satisfaction.

Change Management

Minimize the Risk and Impact of Changes in your IT Infrastructure with our ITIL-aligned Change Management Module that has Dedicated Stages to Bring Control and Increase the Efficiency of Every Rollout. Focuses on Collaboration, Transparency, and Process-driven Automation.

Release Management

Deploy Software Upgrades to your IT Infrastructure to Better Serve your Customers without Confusion, Delays, and Cost Escalations. Reduce the Overall Risks with Stage-wise Deployment.

Knowledge Management

Help your Organization Gather Knowledge, Increase Accessibility, Improve Process Alignment, and Eliminate Redundancies. Provide Faster Resolutions to Issues with ITIL-aligned Knowledge Management Software. 

Request Management

Improve response time by automating every step of the ticket life-cycle right from categorization to assignment. Automate ticket prioritization, notification & Auto-assign tickets with workflow automation & smart load balancing algorithm.

Configuration Management

Track and Manage all your Software and Hardware Assets from a Single Unified View, throughout their Life-cycles. Transparency in Managing IT and Non-IT Asset Inventory to Avoid Wasteful Spending, Streamline New Asset Purchases, Manage Asset Life-cycles, and Meet all Compliance Requirements.

Project Management

Plan, Execute, Track, and Deliver Projects from a Single Workspace with IT Project Management Software. Get real-time visibility into the project status, project owner, percentage completion, and the due date for project deployments across teams. 

Service Catalog

Service Catalog that Empowers Organizations in their Digital Transformation Initiatives. It Simplifies the Process of Delivering Products and Services through an E-commerce Style Engagement and Eliminates Silos, Bringing more Transparency, and greatly Enhancing Customer Experience through Self-service.

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Motadata Service Ops

Download Motadata Service Ops Datasheet

Motadata ServiceOps is an ITIL-compliant ITSM platform built on DFITTM (Deep Learning Framework for IT Operation). Our unified platform includes PinkVerify Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization without needing third-party tools