Bulwark Technologies LLC

Motadata Service Desk Software

Service Desk software to supercharge IT service operation

Motadata Service Desk software is an ITIL-aligned, PinkVERIFY Certified, IT Service Desk Built on DFIT (Deep Learning Framework for IT Operation) that helps you simplify customer service operations, improve agent productivity, and deliver lasting customer experiences

Motadata Service Desk software Resolve Incidents Faster - Bulwark Technologies
Motadata Service Desk Software - Get rid of manual repetitive tasks using intelligent workflow automation and time-consuming conversations with end-users about known issues using a virtual agent - Bulwark Technologies

Service Desk Automation with Workflows

Get rid of manual repetitive tasks using intelligent workflow automation and time-consuming conversations with end-users about known issues.

Service Level Agreements

SLA Escalation Management

Resolve tickets promptly based on priority, get notified on SLA breach, and measure SLA performance using SLA Management.

Motadata ITSM Service Desk software- Service Level Agreements {{(SLA) Escalation Management - Bulwark Technologies

Virtual Agent

NPL Powered Virtual Agent

With NLP powered Virtual agent, minimize tickets with known solutions through automated, personalized responses and by providing access to the knowledge base, saving plenty of time for technicians to focus on pressing issues.


Support Multi-channel Self Service to improve employee experience

Allow end-users to raise tickets via multiple channels like a support portal, self-service portal, chatbot, phone, email, mobile app, and even third-party apps.

Mobile Application

On the Go Mobile application

Resolve incidents and address service requests on the go with our native motadata service desk mobile app. Enable users to create and track tickets from anywhere, anytime

3-dimension approach to providing better control to the requesters, approvers, and technicians.

Features of Motadata Service Desk Software

Increase technician efficiency with intelligent automation, easy customizations, and intuitive UI

Auto-ticket Assignment

In-built AI-based load balancing algorithm supports automate ticket prioritization, categorization, and assignment to appropriate technicians.

SLAs and Escalation

Leverage automated SLA escalation to easily customize SLAs and deliver timely services and faster resolutions.

Self-service Portal

Enable end-users to easily create requests, track ticket status and approvals, and find answers to common issues by themselves.

Service Catalogs

Present available services by creating service items from templates with custom workflows, SLAs, approvals, tasks, and scenarios.

Workflow Automation

Streamline the resolution process with workflows based on certain criteria. Visualize multiple levels and actions through the drag-and-drop workflow designer.

Live chat channel

Enable end-users to get instant resolutions and facilitate better collaboration between support technicians with a live chat channel

Email to Ticket

Automatically create tickets from emails using email command and assign the ticket to an appropriate technician.

Smart Notification

Keep end-users, technicians, and key stakeholders in the loop about the entire ticket resolution process with custom notifications.

Active Directory Support

Create a network for Windows Active Directory to support password resets, account unlocks, and so on from the service desk portal.


Track customer satisfaction index by easily capturing feedback for each resolved request.


Easily integrate the IT service desk with third-party applications to create and edit ticket requests using REST API.

Reporting and Dashboard

Obtain visibility into your service management processes with OOB reports and monitor service desk performance with a comprehensive dashboard.


Your Choice of Deployment

A Digital IT Service Management Solution Leveraging AI.


Private Cloud

Public Cloud

Motadata_Service Desk_Datasheet (Thumbnail)_Bulwark Technologies

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Motadata IT Service Desk

Resolve Incidents Faster and Enhance End-user Experience with Innovative IT Service Desk software from Motadata

Product Demo

Motadata Service Desk software in Action With Bulwark Technologies

Resolve Incidents Faster and Enhance End-user Experience with An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.

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Product Enhancement

The power of together with ServiceOps

Motadata ServiceOps is an ITIL-compliant ITSM platform built on DFITTM (Deep Learning Framework for IT Operation). Our unified platform includes PinkVERIFY IT Asset Management and Patch Management solution along with Service Desk to streamline business processes across the organization without needing third-party tools.

IT & Non IT Asset Management Solution

Automate the end-to-end life cycle of both IT and Non-IT assets distributed across different geo-locations, ensure compliance and tracking of Hybrid assets from a single platform.

Automated Patch Management software

Automatically scan, detect, analyze, and remediate all vulnerabilities across workstations and servers to manage and streamline the patch management life cycle.

Check out Bulwark Technologies complete cybersecurity Portfolio for your cyber transformation journey?